Shipping policy
SHIPPING POLICY
We aim to process and ship your order as quickly and carefully as possible. All orders are shipped from the Netherlands.
Order Processing
Orders are normally processed within 1–2 business days after receiving your order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, promotions, or holidays, processing may take slightly longer. If we expect a significant delay, we will contact you by email.
Shipping Rates
We offer free shipping on all orders.
There are no additional shipping charges at checkout. Please note that international orders may still be subject to import duties, taxes, or customs fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer.
Estimated Delivery Times
Delivery times vary depending on the destination, selected carrier, and shipping service.
Netherlands: typically 1–3 business days after dispatch
European Union: typically 3–10 business days after dispatch
United States: typically 3–7 business days after dispatch
These delivery times are estimates only. Actual delivery times may vary depending on the selected carrier, shipping service, customs procedures, public holidays, unusually high shipping volumes, or other circumstances outside our control.
Shipping Carriers
We use Sendcloud as our shipping platform and work with selected reputable shipping carriers.
The most suitable carrier is selected after your order has been placed, based on factors such as your delivery destination, available shipping services, and parcel requirements.
For this reason, the shipping carrier may vary from one order to another.
Shipment Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
Where tracking is available, this email will include your tracking information. Please allow some time for the tracking details to become active after your parcel has been handed over to the carrier.
International Orders
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.
Customs procedures may affect the estimated delivery time.
Incorrect or Incomplete Delivery Information
Please make sure that your shipping address and contact details are correct before completing your order.
If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that changes can still be made once the order has been processed or shipped.
Questions About Your Shipment
If you have any questions regarding your order or shipment, please contact us at: